Social Service

Exceed customer expectations with your service! Our community management strategies integrate your customer service effectively in social media. Whether in owned media or on a third party site, we help you to control the dialogue with your customers efficiently - face to face, with empathy and the best service you can offer. Use our Social Service and help your customers take the decisive step from satisfaction to enthusiasm - for a digital brand experience with lasting effects.

See the potentials and risks of your service activities with the actual analysis

Do your customers have any problems using your product? How is the customer service? In an actual analysis, the VICO Consultants find out for you what your customers want and where this is currently linked to the customer relationship. We will help you to evaluate and solve common problems, identify new threats, and estimate the advent of service-relevant posts. Based on all the data in this analysis we design strategies and measures that will make your customer contact in the network even better. With the VICO Social Service you are investing in the satisfaction and the loyalty of your customers - and it pays off!

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Develop strategies for optimum service and support

With VICO Agency you can integrate your strategy for social service into your brand strategy. And we make your content conform to the practice of social media. On which platforms should you make customer service available? Which touchpoints can you build, how do other users behave and how you talk to them? Together with you, we define a Q & A, processes and topics that meet your strategy. For an authentic, convincing presence in social media.

Improve customer satisfaction with community management

Take the opportunity to form effective dialogue with your customers. VICO Agency finds service-related discussions in the network for you, and supports you in becoming actively involved and participating effectively in this communication with your customers and your target audience. Whether through your own channels or offsite, you can use our Web Intelligence for efficiency in community management. With us, you can integrate high-reach influencers into your community management; we are happy to take this on operationally for you on request. For your best service, digital brand experiences and best customer loyalty.

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Fit for practice: Workshops and training

We think practically and support you with our workshops and training throughout the implementation of all the processes and tools that we offer. For the successful operational implementation of your community management, we will teach you thoroughly about our Engagement Kit. To ensure that your communication is successful in social media every day, we work out guidelines that guide you in all questions and deliver social media monitoring and controlling for relevant content based on leading VICO technology. 

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Prove social media success in numbers

You want to know exactly: Are your social media activities successful and where is there even more potential? VICO provides you with meaningful reports on all measures. Our research experts also draw on our unique Web Intelligence Technology to set social media monitoring individually for your goals and provide specific reporting success.

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